dice2 Privacy Policy

dice2 (referred to hereinafter as "we", "our", or "the platform") is a secure and reliable online gaming platform dedicated to serving Bangladeshi players. We place the highest importance on our users' privacy and are committed to protecting personal information.

This privacy policy explains what information dice2 collects about you when you visit or use the dice2.bar website, how that information is used, how long it is retained, and what rights you have. By using our services, you consent to the terms of this policy.

This policy should be read alongside dice2's Terms and Conditions. In the event of any conflict between the two documents, the relevant provisions of the Terms and Conditions will take precedence.

dice2 collects information about you from various sources. Below is a detailed description of the information collected:

2.1 Information You Provide Directly

This includes information you provide yourself:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Home address
• Payment information (bKash, Nagad, Rocket or Upay account number)
• Documents submitted for identity verification

2.2 Automatically Collected Information

When you use the dice2 platform, the following information may be recorded automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and navigation patterns
• Session duration and login history
• Transaction date, time, and amount

2.3 Gaming Activity Information

To ensure responsible gaming and improve service quality, dice2 stores information about your gaming history, betting patterns, win/loss records, and preferred game types.

Collected information is used for the following legitimate purposes:

3.1 Account Management

The information required to create, verify, and manage your dice2 account is used for this purpose. Age verification and identity confirmation are an integral part of this process.

3.2 Financial Transaction Processing

Payment information is used to process deposit and withdrawal requests and to detect fraudulent activity. dice2 ensures secure transactions via bKash, Nagad, Rocket and Upay.

3.3 Customer Support

Our 24/7 support team uses your account information to resolve your issues and respond to inquiries. This information helps deliver service via live chat and email ([email protected]).

3.4 Service Improvement & Personalization

By analyzing your preferences and usage patterns, dice2 improves service quality and makes your experience more relevant.

3.5 Responsible Gaming

This information is used to monitor your gaming activity, identify potential issues, and provide timely assistance. Visit our Responsible Gaming page to learn more.

3.6 Communication

Contact information is used to share important account updates, security alerts, transaction confirmations, and relevant promotional information with you.

dice2 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted third-party partners to assist with tasks such as payment processing, IT infrastructure, and data analysis. These partners may not use your information for any purpose other than their designated role.

4.2 Legal Obligations

dice2 is required to disclose relevant information when ordered to do so by a court, government authority, or regulatory body in accordance with the law.

4.3 Fraud Prevention

Relevant information may be shared with law enforcement agencies to investigate and prevent money laundering, fraud, or other illegal activities.

4.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new ownership, but the terms of this policy will remain in effect.

The dice2 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, ensure security, and provide core functionality. Disabling these cookies may prevent the platform from working correctly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, gaming settings, and other personalized features.

5.3 Analytics Cookies

These cookies are used to analyze user behavior in order to improve service quality. The information collected is generally anonymized.

You can disable most cookies by changing your browser settings, though this may limit some features of the platform.

dice2 retains your personal information for as long as your account is active or as needed to provide services and meet legal obligations.

• Account information: Retained even after account closure until relevant legal requirements are fulfilled.
• Transaction records: Financial transaction information may be retained for an extended period in accordance with legal requirements.
• Gaming history: A complete history is kept while the account is active for responsible gaming monitoring.
• Communication records: Support-related conversations are retained for a limited period to ensure issues are resolved.

Once the retention period ends, information is securely deleted or anonymized.

dice2 respects your data protection rights. You may exercise the following rights:

7.1 Right to Access

You may request at any time to know what information dice2 holds about you. We will provide you with a copy of that information within a reasonable time.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. The support team will update the information after proper verification.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or fraud prevention requirements.

7.4 Right to Object to Processing

You have the right to object to marketing communications or profiling. If you notify the support team by email or live chat, we will act promptly.

7.5 Right to Data Portability

In certain circumstances, you may request to receive the information you have provided in a structured, commonly used format.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

dice2 applies industry-standard security measures to protect your information. These include:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted via an encrypted connection.
• Firewall Protection: Advanced firewalls and security protocols are used to prevent unauthorized access.
• Two-Factor Authentication: An additional verification layer is available to protect your account.
• Secure Payment Processing: All financial transactions via bKash, Nagad, Rocket and Upay are completed through encrypted and secure channels.
• Regular Security Audits: Regular security assessments are conducted to identify and address system vulnerabilities.
• Staff Training: All staff receive regular training on privacy and data protection.

While dice2 maintains a high level of security, transmitting information over the internet is not entirely risk-free. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

The dice2 platform features content from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. These third-party providers operate under their own privacy policies.

Mobile financial services such as bKash, Nagad, Rocket, and Upay are used for payment processing. When using these services, your transaction information may be transmitted to the respective provider.

dice2 is not responsible for the privacy practices of third parties. However, we work only with trusted and reliable partners.

dice2's services are intended solely for individuals aged 21 and above. We do not intentionally collect information from anyone under the age of 21.

An age verification process is followed at the time of registration. If information from a minor is collected by mistake, we will immediately close that account and delete all collected information upon becoming aware of it.

If you believe a minor has registered on dice2, please contact [email protected].

dice2 may update this privacy policy from time to time. If any significant changes are made, we will:

• Update the "Last updated" date at the top of the page.
• A notice may be sent to the registered email address.
• For significant changes, a clear notice will be displayed on the platform.

If you continue using dice2 after any changes, it will be assumed that you have agreed to the updated policy. If you do not agree after a policy change, please stop using the service and request closure of your account.

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. The dice2 privacy team reviews all your requests with due care.